Elements and Performance Criteria
- Explain grant, subsidy and rebate requirements
- Current and comprehensive information is accessed to clarify legislative, regulatory and procedural requirements of grants, subsidies and rebates.
- Purpose and key features of each grant, subsidy or rebate are explained, tailoring communication to suit diverse customer needs.
- Complex enquiries are deferred if necessary until information can be clarified, confirmed or referred to senior or specialist staff in accordance with organisational requirements.
- Applicants are informed of any legal requirements and reasons for subjecting applications to compliance investigations, and penalties under legislation for providing false or misleading information or for subsequently failing to meet conditions specified for grant, subsidy or rebate.
- Check grant, subsidy and rebate applications and supporting evidence
- Applications are checked to ensure approved forms are used and required information has been provided in accordance with organisational and legislative requirements.
- Supporting evidence is sighted and copies of original documents are made and certified, in accordance with organisational policy and procedures, tailoring communication to suit diverse customer needs.
- Assess eligibility
- Eligibility is explained in accordance with grant, subsidy or rebate legislation and regulations.
- Eligibility for grant, subsidy or rebate is confirmed in accordance with organisational procedures.
- Where eligibility is not confirmed, reasons are clearly explained and applicants' rights to review or lodge an objection are outlined in accordance with legislation and regulations.